Shipping Policy

Shipping Policy for High-Grade, LLC

At High-Grade, LLC, we strive to provide a seamless and hassle-free shipping experience for our customers. We understand that receiving your grabba leaf products in a timely manner is important, so we have outlined our shipping policy below to ensure transparency and clarity.

1. Processing Time:

• All orders are processed within 1-2 business days, excluding weekends and holidays.

• Please note that processing time may be extended during peak seasons or promotional periods.

2. Shipping Methods and Delivery Time:

• We offer standard shipping through reliable carriers such as USPS, UPS, and FedEx.

• Delivery times vary depending on the shipping destination and the shipping method chosen at checkout.

• Estimated delivery times can range from 3-7 business days within the United States, and 7-14 business days for international orders.

• Please note that these are estimated delivery times and actual delivery may vary depending on external factors such as customs clearance or unforeseen delays.

3. Shipping Rates:

• Shipping rates are calculated based on the weight, size, and destination of your order.

• The shipping cost will be displayed at checkout before you finalize your purchase.

• We occasionally offer free shipping promotions, so be sure to check our website or social media channels for any ongoing offers.

4. Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

• You can use this tracking number to monitor the progress of your shipment through the carrier's website or tracking portal.

• Please allow up to 24 hours for the tracking information to be updated.

5. International Shipping:

• We offer international shipping to select countries.

• Import duties, taxes, and customs fees may be imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs.

• Please check with your local customs office for more information on potential fees or restrictions before placing an order.

6. Order Modifications and Cancellations:

• Once an order has been placed, modifications or cancellations may not be possible. Please double-check your order details before completing the checkout process.

7. Lost or Damaged Shipments:

• In the rare event that your order is lost or damaged during transit, please contact our customer support team within 48 hours of receiving your package.

• We will work with the carrier to resolve the issue and ensure that you receive a satisfactory resolution.

Please note that the shipping policy outlined above is subject to change without prior notice. However, any changes made will be clearly communicated on our website.

If you have any further questions or concerns regarding our shipping policy, please contact us by e-mail at info@highgradejaleaf.com. We are here to assist you and make your shopping experience with High-Grade, LLC as smooth as possible.